Order Tracking
What Does My Status Mean?
| Pending.Payment | Order is currently pending payment. If CoinPayments.net payment method is used, please allow for full cryptocurrency confirmations from the network. |
| On Hold | Order is currently on hold. If you used the Bank Transfer option, send us a copy of the payment receipt to [email protected]. If you used the PayPal option, it is due to payment not yet cleared by PayPal, do allow 1-4 days for PayPal to automatically release funds. For anything else, feel free to start a chat with us. |
| Processing | Payment has been received and order is currently in the queue. If you wish to cancel the order and obtain a full refund to your account, feel free to start a chat with us. Refunds will be credited as Wallet funds |
| Awaiting.Approval | Order requires manual approval from the support team. Do allow up to 12 hours for it to be processed. |
| Beginning.Injection | Injection of service(s) is currently in the queue and cannot be canceled. Results can take up to 24 – 72 hours to be reflected. Larger orders may require more time. |
| Accepting.Uploads | Auto service has been activated and all future uploads will now receive purchased services. If other types of one-off services are added to the same order, this means Beginning Injection for those services. |
| Being.Refilled | Your refill request has been approved and order is currently being refilled. Please allow up to 72 hours or more depending on the nature of the issue. |
| Stopped | Injection of service(s) has failed. Do expect an email from the support team in 12 hours. Or feel free to start a chat with us. |
| Completed | Order has been completed. |
| Refunded | Order has been refunded. |
| Canceled | Order has been canceled. |
Are you experiencing drops in your purchased services? Submit a refill request to us