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Order Status

Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


What Does My Status Mean?

Pending.Payment Order is currently pending payment. If CoinPayments.net payment method is used, please allow for full cryptocurrency confirmations from the network.
On Hold Order is currently on hold. If you used the Bank Transfer option, send us a copy of the payment receipt to [email protected]. If you used the PayPal option, it is due to payment not yet cleared by PayPal, do allow 1-4 days for PayPal to automatically release funds. For anything else, feel free to start a chat with us.
Processing Payment has been received and order is currently in the queue. If you wish to cancel the order and obtain a full refund to your account, feel free to start a chat with us. Refunds will be credited as Wallet funds
Awaiting.Approval Order requires manual approval from the support team. Do allow up to 12 hours for it to be processed.
Beginning.Injection Injection of service(s) is currently in the queue and cannot be canceled. Results can take up to 24 – 72 hours to be reflected. Larger orders may require more time.
Accepting.Uploads Auto service has been activated and all future uploads will now receive purchased services. If other types of one-off services are added to the same order, this means Beginning Injection for those services.
Being.Refilled Your refill request has been approved and order is currently being refilled. Please allow up to 72 hours or more depending on the nature of the issue.
Stopped Injection of service(s) has failed. Do expect an email from the support team in 12 hours. Or feel free to start a chat with us.
Completed Order has been completed.
Refunded Order has been refunded.
Canceled Order has been canceled.

Are you experiencing drops in your purchased services? Submit a refill request to us

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